DATA 0101: recovery FAQ



			What is data recovery? Data recovery is the process of retrieving deleted or inaccessible data from failed electronic storage media such as computer hard disk drives, removable media, optical devices and tape cartridges. Your data can become inaccessible due to a software problem, computer virus, mechanical or electrical malfunction or a deliberate human act. How do I know I need data recovery? In case of a disk crash, the operating system fails to read the stored data and instructions from a disk and may display messages like: Invalid media type error ... Invalid partition table ... Invalid drive specification ... General failure reading Drive X ... Data error reading Drive X ... Sector not found ... Track 0 bad ... In such a case, it is best not to attempt reinstalling the operating system but seek data recovery services. If you have seen any of the above or similar messages, contact us immediately. What types of data can be recovered? Any kind of data lost due to various reasons may be recoverable. This includes deleted files and folders, missing/lost logical drives, formatted logical drives, lost files and folders, repartitioned drives and more. How much does it cost and how long does it take? Our prices range from $50 to $160 for most cases. We usually evaluate your media in 1-2 business days and complete the recovery process in 3 to 10 business days.Our prices range from $50 to $160 for most cases. We usually evaluate your media in 1-2 business days and complete the recovery process in 3 to 10 business days. How does the recovery process work? All media received goes through an extensive analysis to determine the condition of the drive. Step 1: We will determine whether the problems are physical (hardware), logical (software structures) or both. Step 2: If the determination is physical, we then determine whether the needed parts for repairs are in our extensive inventory or if we will have to source them from our vendors. Step 3: Once we have access to the drive we will make an absolute sector-by-sector mirror image of your hard disk to our equipment where the process will continue. Step 4: The next step is to evaluate the condition of the data structure & determine how much of the data is salvageable. Step 5: When the evaluation process is completed, we will contact you with the results of the evaluation & tell you exactly where in the original price range your recovery will fall. We will need your approval to proceed from this point. Can I be sure my data will remain confidential? DATA 0101 offers clients a secure environment so that you can rest easy knowing that your information is kept private. How do I ship my hard drive? It is extremely important your hard drive is packaged carefully to avoid any additional damage during shipment. Only your drive is required for data recovery. If, however, you do not have experience with removing hard drives, contact us and we will provide assistance with this step as well (additional charges may apply). Wrap the hard drive in an anti-static material. If an anti-static bag is not available to you, a freezer bag will suffice. We recommend shipping the drive in its original manufacturer's packaging. If this is not possible, pack the hard drive in a sturdy corrugated cardboard box twice the size of the drive, with heavy foam padding, bubble wrap or other anti-vibration materials. Do not use Styrofoam peanuts as they attract static electricity. If your drive has suffered water damage, please do not dry it. Enclose the drive along with a damp sponge in a sealed plastic bag to prevent it from drying out. Recovery is more likely if our engineers receive the drive before it has dried. Ship the drive directly to the recovery facility nearest you: DATA 0101 Dunav 1-A-1 8801 Sliven, Bulgaria phone: (359) 44 625374 fax: (359) 44 624904 e-mail: info@data0101.com ITEMA-V Ltd 7 km. Tzarigradsko Shosse Blvd. BIZ-IZOT-1, 5th Floor, Room 501 1784 Sofia, Bulgaria phone/fax: (359) 2 971 82 69 http://www.itemav.com/ e-mail: info[AT]itemav[DOT]com, itemav[AT]omega[DOT]bg If you have any special considerations, questions or concerns, please contact our offices at either of the numbers above.